Please Read Carefully

 

 

Introduction:

At Diamond Hearts Home Care Ltd, we believe that privacy and confidentiality of your data are of utmost importance to you and as such, we take great care with significant responsibility as to how we collect, store, use or share your information. We are committed to ensuring that your privacy and confidentiality is protected as required by the law. This policy details what data we collect from you and how we use it, and that you should have meaningful control over both.

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Information we collect:

As a service user, if you contact us via our website for us to provide any of our services, you must provide us with some personal information, such as your name, email address, home address and post code, or phone number. As a job seeker, we may seek additional information including your age, qualifications for roles applied for, character or references from former employers, NI details, work permit and PVG details. All information collected online will be stored using a secure server.

The contact information you provide us with, such as your email address or phone number, will enable us to keep you updated on the status of services we provide. In some cases, we will use it as emergency contact information when situation demands. If you provide us with your phone number, you agree to receive text messages or phone calls to that number from us. We may also use your contact information to send you information about our Services. However, you may contact us anytime to unsubscribe from such marketing texts or emails to help prevent spam, fraud or abuse.

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Information we share or disclose:

Unless we are compelled by or where particular disclosure is necessary to provide services you have requested. Diamond Hearts Home Care Ltd will never provide or disclose your information to third parties without your expressed permission.

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Where and how we store your information:

Diamond Hearts Home Care Ltd will not store any Personally Identifiable Information or Special Categories of Data outside of the European Economic Area (“EEA”).

All data collected will be stored digitally on secured, encrypted computers. Where this is not available/possible, they will be converted into hard copies, organised into files and folders and stored in locked cabinets.

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Visitors to our website:

When someone visits our website we collect standard internet log information such as:

• the page they are viewing

• Internet Protocol (IP) address

• browser type

• location

• the date and time of the request.

We will not attempt to find out the identities of those visiting the site. We will not associate any data gathered with any personally identifying information from any source. 

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Google analytics:

We use Google Analytics to track visitors to our site. We do this to find out things such as the number of visitors to various parts of the site. We collect this information in a way that does not identify anyone. To opt out of being tracked by Google Analytics across our website visit http://tools.google.com/dlpage/gaoptout

 

How we use cookies 

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the site. To find out more about cookies you can visit www.allaboutcookies.org

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Accept/reject cookies:

We recommend you allow the cookies set by our websites as they help us to provide you with a better service. If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our website address to the list of websites you do not want to accept cookies from. Under these settings you can also delete individual cookies or any cookies that your browser has stored. If you set your browser to refuse cookies, please be aware that there may be some functions on various websites that will not work. You can find out more about how to delete and control cookies at the About Cookies website - http://www.aboutcookies.org

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